The operator of Airline Reservation System within
the www.aviokarti.com.mk is Aries doo company,
located in Bitola, Dalmatinska 6, Macedonia.
In order to make use of the Airline Reservation
System by means of www.aviokarti.com.mk one has to
accept all the following conditions of the statute.
Such acceptance is a declaration of will and
constitutes a legal obligation between the User and
Aries doo.
The Client is entitled to gratuitous copying,
rendering and recording the content of the following
statute.
1. DEFINITIONS
The Airline Reservation System - program allowing
the User to search for the inland and international
flights between any two cities as well as to
estimate the cost of such flights and to purchase a
flight ticket.
The User - is any person making use of the Airline
Reservation System. The User may be also defined as
the Client or the Rece GENERAL
2.PROVISIONS
1. Airline Reservation System popularized by Aries
doo located in Bitola the National Court Registry
Number:236442 , and with the Tax Identification
Number: 4002999139121.
2. The following document states the rules that
constitute the legal basis for usage of the Airline
Reservation System.
3. Each User when commencing to use the System is
obliged to obey the following statute.
2. USER'S LIABILITY ON THE RESERVATION SYSTEM USAGE
1. The User confirms that s/he has full legal
capacity and is capable of performing legally
binding obligations, whereas through accepting the
following conditions s/he agrees to take full
financial responsibility for the usage of the
Reservations System.
2. The User assures that s/he will be using the
System in order to enquire about the reservation and
ticket purchase only according to the good law,
avoiding any action aimed at enforcing unjust
claims.
3. The User is not allowed to enquire about
reservation by means of using false or other
people's names as well as to pay for the booked
flight tickets with false or someone else's credit
card without the consent of its owner.
3. LIMITATION OF LIABILITY
Aries doo stipulates that the usage of the System is
exclusively at the cost and risk of the User. The
company also does not guarantee that the usage will
be free of all faults, defects, brakes or connection
failure with the System as well as that the result
of the search on the Internet will meet Users'
demands as far as the essential content, precision
or usefulness of the received information is
concerned.
4. PERSONAL DATA SECURITY
1. Aries doo fully respects Users' law of privacy
and personal data security and hereby declares that
the information about Users will not be accessible
to any third party.
2. When using the Reservations System offered at
www.aviokarti.com.mk the Users will be asked to give
certain personal data, indispensable for completing
reservation and issuing the ticket correctly. Each
times the service of searching for the reservation
or purchasing a flight ticket is activated the
information about the name, surname, sex and in the
case of children, teenagers and senior citizens also
the age is sent directly to the reservations system
of an airline that operates the flight connections
of the User's choice.
3. While enquiring about the reservation and the
purchase of the ticket the User gives his/her
personal data. This information which is stored in
the Aries doo. data base is used only internally and
makes it possible for the company to analyze
Clients' orders and demand.
4. Aries doo will do their best for every User of
the Airline Reservations System to have full Access
to the new products, services, promotions and price
lists offered at www.aviokarti.com.mk
5. Therefore, Aries doo reserves the right to inform
the Users about all promotional campaigns organized
by www.aviokarti.com.mk
6. The User is free to opt out from the information
service about promotions by means of sending the
will of resignation to: info@aviokarti.com.mk
7. By means of accepting the following statute the
User confirms the authenticity of his/her personal
data for his/her data to be stored and processed in
the data base of the Reservations System. The User
has the right to have an insight in it and to modify
the given information.
5. MAKING A RESERVATION, TICKET
PURCHASE, METHODS OF PAYMENT AND TICKET DELIVERY
A. Enquiry about a Reservation
The User enquires about a reservation by choosing
one of the flight route options as well as by
filling in a personal questionnaire with all
necessary data.
B. Enquiry and Price Confirmation
The User receives a confirmation of his/her enquiry
at the previously declared e-mail address. The
confirmation includes: reservation number,
information about a chosen route, total price of the
flight ticket and method of payment.
Ordering and completing a reservation is an
obligation for purchasing the flight ticket.
The price of the flight ticket is stated in Euro
currency – EUR and in MKD exchanged currency
according legal bank course. The price includes: net
fare, airport charge and the agency's charge for
issuing of the ticket.
C. Purchase of Flight Ticket
1. The User can purchase flight ticket provided that
s/he has entered authentic personal data into the
Reservations System. Before purchasing the flight
ticket it is the User's obligation to read the
following statute and to accept it as well as to
learn about the conditions of payment for a given
flight route of the User's choice.
2. Understanding the conditions that rule the fare
will help the User to make the best choice in terms
of the price of a given route as well as to minimize
the cost of a likely cancellation of the flight
ticket.
3. In order to have the lowest prices for the most
flights over Europe it is advisable to make
reservations and to purchase the ticket at least two
weeks before the planned flight.
4. The lowest price is for the so called "Sunday
Rule" tickets. When using such a ticket one must
remember that the return is always on the nearest
Sunday after the departure. Departure and arrival
can not be made on the same day.
5. If the stated price differs significantly from
the expected one it may be caused by the lack of
seats in the cheapest economical classes. You are
kindly requested to check the departure and arrival
dates within the nearest time.
6. While traveling beyond Europe it is worth keeping
in mind that the price depends greatly on the given
season.
7. Having received the reservation order Aries doo
may contact the Client in order to verify his/her
personal data and to confirm the offer. Should such
contact be impossible Aries doo will not be held
responsible for making reservation according to the
order.
D. Methods of payment
We accept three forms of payment for the flight
tickets purchased at www.aviokarti.com.mk
- Credit card (not avilible at the moment)
- Transfer
- Cash payment in any branch of the TTK bank or
Stopanska Banka AD , located in Macedonia or
transfer from the account in bank to the account
previously specified by Aries doo as the most
suitable for such transaction.
- Cash payment in a previously specified Aries doo
Office located in Macedonia, as well as their
partners in Macedonia and abroad
(Greece, Serbia, Australia, Canada,
USA e.t.c)
User is to choose the preferable method of payment
in the personal questionnaire of the Reservations
System.
"Low Cost" tickets can be purchased only by means of
the credit card.
Transfer payments can be made only for the flight
tickets reserved at www.aviokarti.com.mk at least
7-days in advance. When choosing "transfer" as a
method of payment the User is obliged to pay Aries
doo the stated amount of money for the flight ticket
within 24 hours from the reservation order.
Cash payments and transfer payments are to be made
into the account of:
Aries doo Dalmatinska 6 7000 Bitola Macedonia
290200000010032 TTK Banka AD Skopje fil.Bitola
Transfer must be filled in with the User's
(passenger's) name and surname as well as the
reservation number. Flight tickets purchased by
means of transfer or cash payment are issued by
Aries doo on the day on which the due amount for the
purchased ticket will be at the above mentioned
account.
Caution! The airlines allow for
issuing the ticket within the time no longer than 72
hours since the moment of reservation and within the
times no longer than 24 hours in the case of some
special fare tickets. Exceeding this term equals to
cancellation of User's reservation. Aries doo takes
no responsibility for cancellation of Users'
reservations that were caused by delays in making
payments for Aries doo
Credit Card Payment (NOT AVILIBLE AT THE MOMENT
ON_LINE)
The User of the online airline system of
reservations can make the purchase by means of
credit card such as: VISA, Eurocard, Mastercard,
Diner Club or American Express. Purchasing by means
of giving the credit card data is a safe
transaction.
When choosing to pay by means of "credit card" the
User is obliged to mark particular space in the
personal questionnaire of the Reservations System
which define the given credit card (such as: the
type, number and expiry date). Having placed the
order of the reservation the credit card is being
automatically authorized by the Reservations System
in the "order by phone" system of Aries doo and
charged with the amount due for the purchased flight
tickets. Caution! Entering wrong data of the credit
card (e.g. wrong number or expiry date) will cause
the Reservation System to reject the order.
E. The Form of the Ticket
Aries doo stipulates the possibility of changing the
form of the paper ticket into the electronic one, in
the case when there is a possibility of issuing
electronic ticket and the reservations system proved
differently.
F. Delivering electronic flight ticket
0. Electronic flight tickets purchased at
www.aviokarti.com.mk are delivered at the e-mail
address stated in the personal questionnaire of the
Reservations System.
G. Delivery of the flight ticket issued in the paper
form
0. Aries doo delivers flight tickets at the User's
expense ordered via www.aviokarti.com.mk within the
time of:
a. 2 working days within Macedonia
b. 5 working days all over Europe
c. 7 working days beyond Europe
1. Flight tickets purchased at www.aviokarti.com.mk
are delivered by means of "private" letter to the
Client at the address specified in the personal
questionnaire of the Reservations System as the mail
address.
2. Delivery of the ticket is completed by a local
cargo company or DHL courier company by their
conditions of delivery
3. Delivery beyond the terrain of Macedonia is
completed by Macedonia Post and their conditions of
delivery
4. When ordering the delivery of the flight ticket
at the given address User accepts the conditions of
delivery of courier companies.
H. Reservation Annulment Caused by the Carrier
Aries doo takes no responsibility for any changes or
cancellations made by the airlines in the
reservations of the System Users. Any information
about possible changes in User's reservations will
be sent by the Aries doo worker at an e-mail address
specified in the personal questionnaire or will be
given directly on the phone at the given contact
number.
I. Repayment of the Flight Ticket
The Client may return the flight ticket purchased at
www.aviokarti.com.mk provided that the return will
be completed before the day of departure and if the
fare on such ticket renders it possible. When
returning the ticket one must remember about the
penalty payment which will be deducted from the
ticket price (the amount of the penalty payment is
defined by the airlines in the conditions of fare
and may be even as high as 80% of its original
price).
Some promotional fares do not allow for any changes
to be made in the flight ticket or for returning the
ticket to the issuer before the departure
(resignation from the flight equals loosing the
whole amount paid for the ticket).
The returned ticket must be sent directly to the
address of:
Aries doo Dalmatinska 6, 7000 Bitola Macedonia
The postal costs for the returning of the tickets to
Aries doo are to be held at the Client's cost. It is
advisable to send it via registered letter or a
courier. Dependably on the method of payment the
User's due amount for the returned ticket is sent
directly at the User's bank account or at the User's
credit card account within 30 days from the day the
returned ticket has been received by Aries doo
J. Promotional Fares - Limitation of Liability
Some promotional fares available in the Reservations
System www.aviokarti.com.mk are hedged with certain
reservation and ticket issuing conditions. It
applies mostly to the fares that must be reserved
and purchased in at least 7 and 14 day advance. Not
standing by these terms may influence the price of
the ticket. Aries doo reserves the right to cancel
User's reservation completed exactly 7 or 14 days
before the departure in relation with User's
exceeding the limit of purchase specified in the
conditions of the fare.
6. COMPLAINTS
The complaints concerning the reservations and
ticket purchase may be placed within 8 days since
the day that the ticket in a paper form has been
delivered in the Aries doo office, in Bitola,
Dalmatinska 6, or by means of electronic e-mail to
the address of: nikola@aviokarti.com.mk
Aries doo will inform the Client about the
acceptance of the complaint and about the time of
its investigation within 3 days of its receiving.
7. FINAL PROVISIONS
0. Aries doo reserves the right to annulment of the
User's reservation and to withdraw from the
agreement without giving any causes of such action.
1. Aries doo reserves the right to one-sided
changing of the Statute content. Each Client is
obliged to read the Statute before making the
reservation and is each time bound with the
provisions of the Statute from the day of making
reservation and purchasing tickets.
In the cases not regulated by the present Statute
the Civil Code and the Act of 2 March 2000, about
the protection of some consumer rights and of
responsibility for the damage caused by a dangerous
product, are in force (Registry 00, No 22, point 2).
2. Aries doo will not accept any responsibility for
the damage on the Client's part caused by a strike
of airline or airport employees or by an act of God
resulting in cancellation of the flight.
3. IMPORTANT NOTE: Aries
doo will not accept any responsibility for the
damage on the Client’s part caused by uncompleted
travel documents as valid passport, valid visa or
other travel documents that should be owned by the
Client. All the necessary information's about
necessary travel documents could be found by
the Ministry for foreign affairs and Ministry of
internal affairs of Republic of Macedonia in Skopje
or took some advices in our offices - but it is not
obligation of Aries doo.
Info
Linija + 389 47 224155 9-20 h
